Grievance Redressal
Submit your grievance, track its status, or book a virtual hearing slot. We are committed to responsive public service.
Toll-free Helpline: 1800-345-6789 · Mon–Sat, 8 AM – 8 PM
94%
Resolution Rate
12
Avg. Resolution (days)
8,420+
Grievances Registered
24×7
Helpline Availability
Submit Grievance
File a new grievance or complaint with category and supporting documents
Get StartedTrack Grievance
Check status using your unique reference number
Check StatusBook a Virtual Hearing Slot
Schedule a Monday hearing and receive an SMS with your video conference link
Book a SlotEvery Monday
10 AM – 4 PM
How It Works
Submit Your Grievance
Fill the online form with category, description, and supporting documents
Receive Reference Number
Get an instant acknowledgement with your unique tracking ID
Officer Review
Assigned officer reviews and updates status within SLA timelines
Resolution & Feedback
Receive resolution and provide feedback on the redressal process